Cleany

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Real Media Holding (“Cleany,” “we,” “us”) collects, uses, and shares information when you use the Cleany mobile app and related services (the “Service”) — a marketplace for recurring and on-demand home cleaning.

1. Who this applies to

Cleany serves two types of users:

• Customers — people who book cleaning services.
• Cleaners — independent professionals who provide those services.

2. Information we collect

• Account & identity: name, email, phone number, profile photo, and sign-in via Apple or Google.
• Location & address: service addresses; precise device location during a job (for the live “on the way / arrived” map and arrival verification).
• Payment: card payments are processed by Stripe. We do not store full card numbers; we retain limited details (card brand, last 4, Stripe IDs) and, for cleaners, payout account status via Stripe Connect.
• Bookings & subscriptions: order and subscription details, schedule, property type, add-ons, history, tips.
• User content: ratings, reviews, photos, and in-app chat messages between customers and cleaners.
• Cleaner verification: for cleaners, identity and payout information collected by Stripe for legal/KYC requirements.
• Device & usage: device identifiers, push tokens, app version, log and diagnostic data.

3. How we use information

• Provide the Service and match customers with cleaners.
• Process payments, payouts, and tips through Stripe.
• Show cleaner location and arrival status during a job.
• Send transactional and service notifications (push, email, SMS), including one-time verification codes.
• Maintain safety, prevent fraud, and enforce our terms.
• Improve and troubleshoot the Service and comply with the law.

4. How we share information

• Between customers and cleaners — to deliver the service (e.g., a customer’s name, address, and booking are shared with the assigned cleaner; a cleaner’s name, rating, and reviews are shown to the customer).
• Service providers — Stripe (payments/payouts), Google (Firebase, Maps, push), and our SMS verification provider, processing data on our behalf.
• Legal & safety — when required by law or to protect rights, users, or the public.
• Business transfers — in a merger, acquisition, or sale of assets.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

5. Location data

A cleaner’s precise location is collected only while an active job is in progress, to power the live map and confirm arrival. You can control location permissions in your device settings; disabling them may limit core features.

6. Data retention

We keep information while your account is active and as needed to provide the Service, then for a reasonable period to meet legal, tax, accounting, and dispute-resolution obligations. Payment records are retained as required by Stripe and applicable law.

7. Your choices and rights

You can access and update your profile in the app, manage notification and location permissions on your device, and delete your account from within the app.

US & California (CCPA/CPRA)

Depending on your state, you may have the right to know, access, correct, and delete your personal information, and not to be discriminated against for exercising these rights. Because we do not sell or share personal information for cross-context advertising, no opt-out of “sale/sharing” is required. To exercise a right, contact us at the email below; we will verify your request before acting on it.

8. Security

We use administrative and technical safeguards (including encryption in transit and reputable processors such as Stripe and Google) to protect information. No method of transmission or storage is completely secure.

9. Children

Cleany is not directed to children and is intended for users 18 and older. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date and, where appropriate, by in-app notice.

11. Contact us

Real Media Holding — support@cleany.ink (confirm contact email).